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TERMS OF SALE & RETURNS POLICY
We hope that you are happy with your LazyLife Paris order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 7 working days from delivery. Returned goods must be unopened, unused and in a re-saleable condition; for example, the item must have all its original packaging. The goods are your responsibility until they reach us.
If you want to exchange the goods, please e-mail us at email@example.com within 24 hours from the date you receive the goods. We will confirm your request of return order by e-mail, and you have to send the goods back to us within 7 days of receipt in their original packaging to address below:
HK: LazyLife, 19/F The Phoenix, 21-25 Luard Rd Wan Chai, HONG KONG
Should you wish to cancel an order before it has been dispatched, please contact us at firstname.lastname@example.org within 24 hours from the date you placed the order with us. We will confirm your cancellation by e-mail and you will not be charged on the order. If we are not informed of the cancellation within 24 hours from the date you placed the order, we will not accept the cancellation.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us within 48 hours on the date of delivery by e-mailing us at email@example.com. We will ask you to email a photo of the damage goods as part of our quality assurance checks. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged.
The exchange policy is not applicable to promotion and/or sale items. We will not, under any circumstances, entertain a request for cash refund or credit note.